By using The Cocoa Project website, you agree to the collection and use of information as described in this policy. We may update this Privacy Policy from time to time, and any changes will be posted on this page. It is your responsibility to review this Privacy Policy periodically for changes.
Information We Collect
When you visit The Cocoa Project website, we may collect the following types of information:
When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and phone number.
If you make a purchase, we collect payment information such as credit card details. This information is securely processed and encrypted by our trusted third-party payment processors.
Browsing Information: We may collect non-personal information about your visit, such as your IP address, browser type, device information, and pages visited. This information helps us improve our website and provide a better user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
– Processing Orders: To fulfill and manage orders you place on our website, including shipping, delivery, and customer service.
– Communication: To communicate with you about your orders, account information, promotions, and updates related to The Cocoa Project. We may use your email address to send you newsletters or marketing communications if you opt-in to receive them.
– Improving Our Services: To analyze trends and user behavior on our website, helping us improve our products, services, and website functionality.
– Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Data Security
We take the security of your information seriously and implement appropriate measures to protect it. When you provide sensitive information such as credit card details, we use encryption technology (SSL) to ensure it is securely transmitted to our payment processors. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies
The Cocoa Project uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies are small files stored on your device that allow us to recognize your preferences and tailor our website to your needs. You can choose to disable cookies in your browser settings, but please note that some features of the website may not function properly if cookies are disabled.
Third-Party Services
We may use third-party services on our website for analytics, advertising, payment processing, and other functions. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Children’s Privacy
The Cocoa Project is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information on our website.
Your Choices
– Opt-Out: You can opt-out of receiving promotional emails from us by following the instructions in the email or contacting us directly.
– Access and Update: You can access and update your account information by logging into your The Cocoa Project account.
– Delete Account: If you wish to delete your The Cocoa Project account, please contact us, and we will process your request within a reasonable timeframe.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
143 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
Tel: (+84) 28 3933 3379
Email: Services@thecocoaproject.vn
Thank you for trusting The Cocoa Project with your personal information. We are dedicated to protecting your privacy and providing you with the best chocolate and service possible.
