Thank you for choosing The Cocoa Project for your chocolate needs. This Shipping Policy outlines important information about the shipping of products purchased on The Cocoa Project website located at www.thecocoaproject.com.
1. Shipping Zones
1.1 Domestic Shipping: We currently offer shipping within the Ho Chi Minh city, including Thu Duc city
1.2 International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
2. Processing Time
2.1 Order Processing: Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Rates
3.1 Shipping Carriers: We primarily use the following shipping carriers for domestic orders:
– GrabExpress
– Ahamove
3.2Shipping Rates: Shipping rates are calculated based on the weight of the products, shipping method selected, and the destination address. Shipping rates will be displayed during the checkout process before you finalize your order and will be confirmed by our team before delivery.
4. Estimated Delivery Times
4.1 Standard Shipping: Standard shipping typically takes 2-5 business days for delivery, depending on the destination.
4.2 Expedited Shipping: Expedited shipping options are available for an additional cost. Delivery times for expedited shipping vary but are usually 1-3 business days.
4.3 Delivery Delays: Please note that delivery times are estimates and not guaranteed. Factors such as weather, holidays, and carrier delays may impact the actual delivery date.
5. Order Tracking
5.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5.2 Tracking Updates: Please allow up to 24 hours for tracking information to update in the carrier’s system after you receive the shipping confirmation email.
6. Shipping Address
6.1 Accuracy: It is your responsibility to provide an accurate and complete shipping address. The Cocoa Project is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If the address is incorrect or incomplete by the customer, The Cocoa Project will announce before cancel the order of the customer.
7. Order Changes and Cancellations
7.1 Changes: Once an order has been placed, changes to the shipping address or order details may not be possible. Please review your order carefully before submitting.
7.2 Cancellations: If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, it cannot be canceled.
8. Shipping Fees and Taxes
8.1 Shipping Fees: Shipping fees are non-refundable, except in cases of order cancellation before shipment or if the wrong item was shipped.
8.2 Taxes: Sales tax will be applied to orders based on the shipping address provided at checkout.
9. Contact Us
9.1 Questions: If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at:
143 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
Tel: (+84) 28 3933 3379
Email: Services@thecocoaproject.vn
Thank you for choosing The Cocoa Project. We strive to provide the best chocolate products and service, and we appreciate your business.
